Care Coordinator - English or Bilingual (Spanish)

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Education Requirements:Full Time/salary exempt

Recommend: High school diploma plus experience in behavioral or mental health.

Preferred: Associate or Bachelor’s degree in business administration, healthcare or other related field. Experience working within behavioral health, substance abuse care or mental health care with individuals, families or children. Experience working within an office, clinic or environment where customer service was 80-90% of your job duties.

Key Attributes of a Successful Candidate:

• Customer Service skills – an empathetic, active listener, who has strong follow through skills.
• De-Escalation – at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
• Critical thinking skills – the ability to think creatively, problem solve, work independently, and identify the issues a patient may be calling in regards to and how to best address their question or concern.
• Interest in Mental Health – education, training or exposure to the industry or personal experience working with individuals who have a mental health diagnosis.
• The Ability to take Feedback well – must be able to listen to feedback or constructive criticism from supervisors or coworkers and apply it to themselves.
• Able to exercise discretion in handling confidential information and sensitive material.
• Initiate, prioritize, and complete multiple tasks with accuracy, efficiency, and attention to detail *

Position Summary:

• Answer patient phone calls in a timely and courteous manner
• Accurately schedule and educate patients on appropriate services and next step expectations prior to assignment of a therapist
• Will need to learn and efficiently be able to operate within our EHR system- TheraNest
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Conducts patient interviews and completes new client form, in person or by telephone, to collect accurate financial, biographic and demographic information. Understands patient insurance information and correctly enters that information into the system.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Relays medical information to the clinical team to allow them to provide exceptional patient care.
• Effectively triage requests and communicate with Directors
• Verify and update patient demographic information at each scheduling interaction (address, phone number, insurance, and any additional insurance policies)
• Communicate scheduling outcomes with referral sources in keeping with scheduling policy and partner relationships
• Follow all office and scheduling policies and procedures
• Handle patient complaints and concerns and escalate to the Directors when appropriate
• Report number of referrals daily, monthly.
• Promptly complete other duties as assigned- especially any required communication to our partners
• Collegial and teamwork attitude with all staff and patients
• Keep office space orderly
• Attend monthly meetings and any and all mandatory trainings.
• Assist with office coverage as needed
• Commit to position for minimum of 1 year

Additional requirements:

Applicants must demonstrate an ability to work with BIPOC individuals or families and communicate effectively verbally and in writing in both English and Spanish

SKILLS

• Excellent written and verbal communication skills in both Spanish and/or English
• Ability to work independently when needed
• Demonstrated high level of cultural competence
• Administrative support required such as: Scanning, Letter writing, Mailings, Faxing, and Emailing, Excel spreadsheet work, and other administrative activities as assigned (training will be provided).
• This position requires organizational and efficiency skills, and the ability to function effectively in an environment where it is necessary to perform several tasks simultaneously and where interruptions are frequent.
• Experience working in health care facilities preferred
• Strong ability to multitask, handle stress, deescalate, and problem solve
• Excellent critical thinking skills
• Positive attitude and ability to be flexible
• Keep all business information strictly confidential
• Must be proficient in use of computers
• Must be able to work full time with scheduled office hours of 40 hours per week
• An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

How to Apply: Send Resume and Cover Letter to info@anesistherapy.com

Service Facilitator - English or Bilingual

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Full Time/salary exempt

Position Summary:

Our clinic is on a rapid growth trajectory and we are looking for a human service professional to serve as a Service Facilitator at Anesis Therapy. This position accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress.

Responsibilities

• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crisis; providing personal support.
• Maintains clients' records by reviewing case notes; logging events and progress.
• Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to the therapeutic team and family; identifying treatment influences.
• Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
• Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.
• Improves treatment results by studying, evaluating, and redesigning processes; implementing changes; rewriting policies and procedures.
• Completes documentation and progress notes within a timely manner.
• Meets budget by monitoring expenses; implementing cost-saving actions.
• Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Sign clinical notes within 24-48 hours of seeing a client.
• Revise clinical notes as required by the clinical supervisor within 24 hours of notice of the need to revise clinical notes.

Job Qualifications

• Documentation Skills
• Analyzing Information
• Decision Making
• Research Skills
• Verbal Communication
• Written Communication
• People Skills
• Resolving Conflict
• People Management
• Integrity
• Connecting with Children
• Driver’s license
• Background check

** Black, Indegenious, Persons of Color and multilingual/multicultural persons strongly encouraged to apply. **

How to Apply: Email a cover letter and resume as attachments to vstatam@anesistherapy.com with the position title in the subject line; or submit a cover letter indicating the position you are applying for. No phone calls please.